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PRIVACY POLICY

1. INTRODUCTION

Car Detox (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

We are located in Sherwood, Oregon, and this policy is governed by Oregon state law and applicable U.S. federal laws.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Contact Information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Business name (if applicable)

Service Information:

  • Details about your vehicle (make, model, year, color, license plate)
  • Service history and preferences
  • Special requests or requirements
  • Payment information

Communication:

  • Messages you send through our contact form
  • Email inquiries
  • Feedback and reviews
  • Survey responses

Account Information (if applicable):

  • Username and password
  • Membership details
  • Booking history
  • Preference information

2.2 Information Collected Automatically

Website Interaction:

  • Pages visited and time spent on each
  • Links clicked
  • Search queries
  • Referring website
  • Device type and operating system
  • Browser type and version
  • IP address
  • Location data (general)

Cookies & Similar Technologies:

  • Session cookies (temporary)
  • Persistent cookies (longer-term)
  • Web beacons/pixels
  • Local storage data

Payment Processing:

  • Transaction details
  • Payment method type (not full card numbers)
  • Billing address
  • Purchase history

2.3 Information from Third Parties

  • Social media platforms (if you link your account)
  • Payment processors (for transaction verification)
  • Review platforms (Google, Yelp, etc.)
  • Marketing partners
  • Analytics providers

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Schedule and confirm appointments
  • Provide requested services
  • Send service confirmations
  • Process payments
  • Provide customer support
  • Respond to inquiries
  • Follow up after service completion
  • Handle warranty claims

3.2 Communication

  • Send service reminders
  • Provide updates about your bookings
  • Send newsletters (if you opt-in)
  • Notify you about policy changes
  • Send promotional offers (if you consent)
  • Respond to your questions

3.3 Marketing & Advertising

  • Create marketing campaigns
  • Personalize your experience
  • Send promotional emails
  • Display targeted advertising
  • Conduct market research
  • Analyze marketing effectiveness
  • Create customer segments

3.4 Website & Business Operations

  • Maintain and improve our website
  • Monitor website performance
  • Fix technical issues
  • Prevent fraud
  • Ensure website security
  • Comply with legal obligations
  • Track analytics and user behavior

3.5 Legal & Safety

  • Comply with laws and regulations
  • Protect against fraud
  • Enforce our terms of service
  • Protect our legal rights
  • Respond to legal requests
  • Ensure business continuity

4. LEGAL BASIS FOR PROCESSING

We process personal information based on:

  • Contractual Necessity: Information needed to provide services you’ve requested
  • Consent: Information you’ve explicitly agreed we may collect
  • Legitimate Interests: Information needed to operate our business (marketing, analytics, fraud prevention)
  • Legal Obligation: Information required by law
  • Vital Interests: Information needed to protect health and safety

5. INFORMATION SHARING

5.1 Who We Share Information With

Service Providers:

  • Payment processors (Square, Stripe, etc.)
  • Email service providers
  • Cloud storage providers
  • Analytics platforms
  • Website hosting providers

Business Partners:

  • Manufacturers of detailing products
  • Ceramic coating product companies
  • Referral partners

Legal Requirements:

  • Law enforcement (with proper authorization)
  • Government agencies
  • Courts (with court orders)
  • To comply with legal obligations

5.2 Who We DO NOT Share Information With

We do NOT:

  • Sell your personal information for profit
  • Share your information for marketing purposes without consent
  • Disclose your information to unrelated third parties
  • Share payment details beyond what’s necessary for transactions

5.3 Aggregate & De-Identified Data

We may share aggregate or de-identified data (data that cannot identify you) with third parties for:

  • Analytics
  • Marketing research
  • Industry benchmarking
  • Business improvements

6. DATA SECURITY

6.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: HTTPS/SSL encryption for data in transit
  • Access Controls: Limited employee access to personal data
  • Authentication: Strong password policies and multi-factor authentication (where applicable)
  • Firewalls: Network security measures
  • Regular Audits: Security assessments and testing
  • Employee Training: Staff training on data protection
  • Incident Response: Procedures for data breaches

6.2 Data Breach Notification

If we experience a data breach affecting your information, we will:

  • Notify you promptly (without unreasonable delay)
  • Provide information about the breach
  • Advise on steps you can take to protect yourself
  • Comply with all applicable legal notification requirements

6.3 Limitations

While we use reasonable security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information. You use our services at your own risk.

7. YOUR RIGHTS & CHOICES

7.1 Your Rights

You have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (right to be forgotten)
  • Opt-Out: Opt out of marketing communications
  • Data Portability: Receive your data in a portable format
  • Object: Object to certain uses of your data
  • Withdraw Consent: Withdraw consent you’ve given us

7.2 How to Exercise Your Rights

To exercise any of these rights, please contact us:

📧 Email: service@cardetox-us.com
📞 Phone: (503) 396-4066
📍 Mail: 14420 SW Tualatin Sherwood Rd, Sherwood, OR 97140

We will respond to your request within 30 days (or as required by law).

7.3 Opting Out

Marketing Communications:
You can opt out of promotional emails by:

  • Clicking “unsubscribe” at the bottom of our emails
  • Contacting us directly
  • Updating your preferences on our website

We will honor your request within 10 business days.

Cookies:
You can manage cookies through your browser settings. However, disabling cookies may affect website functionality.

Targeted Advertising:
You can opt out of targeted advertising through:

  • Your browser settings
  • Industry opt-out mechanisms (e.g., Digital Advertising Alliance)
  • Individual platform settings (Google, Facebook, etc.)

8. COOKIES & TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small files stored on your device that help us remember your preferences and track website usage.

8.2 Types of Cookies We Use

Essential Cookies:

  • Session management
  • Security and fraud prevention
  • Website functionality

Performance Cookies:

  • Analytics (Google Analytics)
  • Website performance monitoring
  • Error tracking

Marketing Cookies:

  • Retargeting ads
  • Campaign tracking
  • Social media integration

Preference Cookies:

  • Language preferences
  • Display preferences
  • User settings

8.3 Third-Party Tracking

We use third-party services that may track your information:

Google Analytics:

Facebook Pixel:

Google Ads:

Microsoft Clarity:

You can opt out of these services through their respective platforms.

8.4 Do Not Track

Some browsers include a “Do Not Track” feature. We currently do not respond to Do Not Track signals, but you can disable cookies through your browser settings.

9. CHILDREN’S PRIVACY

Our services are not directed to children under 13 years old. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly.

For children 13-18:

  • Parents/guardians should review this policy with their children
  • Limited information collection applies
  • Parental consent required for marketing communications

If you believe we’ve collected information from a child under 13, please contact us immediately at service@cardetox-us.com.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

When you click a third-party link, you leave our website and are subject to their privacy policy.

We encourage you to review their privacy policies before providing your information.

Common third-party links on our site:

  • Google Maps (location)
  • Facebook (social media)
  • Yelp (reviews)
  • Payment processors

11. DATA RETENTION

We retain personal information for as long as necessary to:

  • Provide services
  • Fulfill the purposes stated in this policy
  • Comply with legal obligations
  • Resolve disputes

Specific Retention Periods

Customer Account Information:

  • Retained while account is active
  • Deleted 2 years after last service (unless required by law)

Payment Information:

  • Retained for 7 years (for tax and accounting purposes)
  • Payment card details not retained

Marketing Communications:

  • Retained until you unsubscribe
  • Deleted 1 year after unsubscribe

Website Analytics:

  • Retained for 26 months (Google Analytics default)
  • Older data automatically deleted

Warranty Claims:

  • Retained for 3 years
  • May be longer if disputes arise

12. INTERNATIONAL USERS

Our website is hosted in the United States. If you access our website from outside the U.S., your information will be transferred to the U.S.

By using our services, you consent to:

  • Transfer of your information to the U.S.
  • Processing under U.S. laws
  • U.S. privacy standards (which may be different from your country)

For EU/EEA Residents:

  • We comply with GDPR requirements where applicable
  • You have specific rights under GDPR (access, deletion, portability, etc.)
  • Contact us for information about legal mechanisms for transfers

13. POLICY CHANGES

We may update this Privacy Policy from time to time. Changes will be effective upon posting to the website.

We will notify you of material changes by:

  • Posting a prominent notice on our website
  • Sending you an email notification
  • Requiring your explicit consent (if required by law)

Continued use of our services after changes means you accept the updated policy.

Your right to review our current policy is always available at:
cardetox-us.com/privacy-policy

14. CONTACT INFORMATION

Questions About This Privacy Policy?

Email: service@cardetox-us.com
📧 Response time: Within 48 hours

Phone: (503) 396-4066
📞 Available: Monday-Friday 9 AM-4 PM, Saturday 9 AM-2 PM

Mailing Address:
📍 Car Detox
14420 SW Tualatin Sherwood Rd, Bay #5
Sherwood, OR 97140

Data Protection Officer / Privacy Contact

For privacy-specific inquiries:
📧 Email: service@cardetox-us.com
Subject: “Privacy Concern”

If You Are Not Satisfied

If you have a concern about our privacy practices and we don’t resolve it to your satisfaction, you may:

  • Contact the Oregon Attorney General
  • File a complaint with applicable data protection authorities (for EU/EEA residents)
  • File a complaint with the FTC (for U.S. residents)

ACKNOWLEDGMENT

By using Car Detox services and our website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with our privacy practices, please do not use our services.

We recommend reviewing this policy regularly for any updates.

SPECIFIC SERVICES & PRIVACY

Booking & Scheduling

  • Information collected: Name, phone, email, vehicle details, service preferences
  • Use: Schedule appointments, send reminders, provide services
  • Retention: While account active, 2 years after last service

Contact Form Submissions

  • Information collected: All fields submitted
  • Use: Respond to inquiries, provide support
  • Retention: 1 year (or longer if claim filed)

Email Communications

  • Information collected: Email address, communication content
  • Use: Service updates, reminders, marketing (if opted-in)
  • Retention: Until unsubscribe

Membership Program

  • Information collected: Enhanced account details
  • Use: Membership management, discounts, communications
  • Retention: While member, 2 years after cancellation

Warranty Claims

  • Information collected: Vehicle photos, issue details, service history
  • Use: Process warranty claims, communications
  • Retention: 3 years

Fleet Accounts

  • Information collected: Company details, billing info, driver info
  • Use: Manage fleet services, billing, communications
  • Retention: While active, 2 years after termination

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