1. SERVICE WARRANTY OVERVIEW
At Car Detox, we guarantee professional workmanship on every service we provide. We take pride in delivering exceptional results, and your satisfaction is our commitment.
If you experience any issues or concerns with your recently completed service, we’re here to make it right—at no additional cost to you.
Our Promise: We stand behind the quality of every service. If you’re not completely satisfied with our work, report the issue within 24 hours and we will address it immediately at no charge.
2. COVERAGE PERIOD: 24 HOURS
Any concerns, defects, or issues with your service must be reported within 24 hours of service completion to qualify for complimentary corrections or remedies.
How the 24-Hour Window Works
The 24-hour window begins at the time your service is completed, as noted on your receipt. You have exactly 24 hours from that completion time to report any issues.
Example Timeline:
- Service completed: 2:00 PM on Monday
- 24-hour deadline: 2:00 PM on Tuesday
- Report by 2:00 PM Tuesday = Covered ✓
- Report after 2:00 PM Tuesday = Outside warranty window
Why 24 Hours?
The 24-hour reporting window is necessary because it allows us to properly assess whether an issue is related to our workmanship or whether it results from environmental exposure, use, or other external factors after the service is completed.
3. WHAT YOUR WARRANTY COVERS
Your Car Detox warranty covers defects in our workmanship on all services, including:
✓ Incomplete or missed cleaning areas
Areas we agreed to clean but did not, or areas that were not thoroughly cleaned.
✓ Visible imperfections
Streaks, swirl marks, water spots, residue, or marks left from our equipment or products.
✓ Application defects
Uneven application of coatings, waxes, or protective treatments.
✓ Product-related issues
Marks, blemishes, or film caused by products we applied during the service.
✓ Interior cleaning concerns
Stains not fully removed, persistent odors after odor treatment, or pet hair not completely eliminated when removal was promised.
✓ Exterior detailing defects
Swirl marks, scratches, or polishing marks resulting from our service process.
✓ All other workmanship issues
Any visible defect in the quality of our workmanship that is discovered during the warranty period.
What Does NOT Qualify as a Workmanship Issue
- Tiny dust specks or particles are normal after service and do not qualify as incomplete cleaning
- Hairline scratches visible only in certain light conditions are considered normal
- Minor color variations in paint are normal and not covered
4. WHAT YOUR WARRANTY DOES NOT COVER
Your warranty does not cover damage or issues resulting from:
✗ Normal use after service completion
Damage from driving the vehicle in normal conditions after the service is completed.
✗ Environmental exposure
Damage from rain, dust, dirt, mud, snow, hail, pollen, bird droppings, tree sap, or other weather-related exposure after the service.
✗ Third-party products applied after service
Products applied to your vehicle by other companies, detailers, mechanics, or individuals after our service is completed.
✗ Late reporting
Issues reported more than 24 hours after service completion are not covered under this warranty.
✗ Accidental damage
Damage from accidents, collisions, impact, or contact with objects after the service.
✗ Misuse of vehicle
Damage from improper washing, harsh treatment, aggressive driving, or other mishandling of the vehicle after service.
✗ Services by other vendors
Work performed by other detailers, auto mechanics, or service providers after our service is completed.
✗ Pre-existing damage
Damage that existed on the vehicle before our service and was not specifically addressed as part of the service agreement.
✗ Ceramic coating maintenance failures
Damage resulting from the customer’s failure to follow post-service care instructions for ceramic coating services.
✗ Normal wear and tear
Natural deterioration or wear that occurs with normal vehicle use over time.
5. HOW TO REPORT ISSUES
We make reporting issues simple and straightforward. Follow these steps:
STEP 1: CONTACT US IMMEDIATELY (Within 24 Hours)
Choose Your Preferred Method:
📞 Call Us
Phone: (503) 396-4066
Best for urgent concerns
Available: Monday-Friday 9 AM-4 PM, Saturday 9 AM-2 PM
📧 Email Us
Email: service@cardetox-us.com
Include photos/video and service date
Response within 24 business hours
📍 Visit Us In Person
Address: 14420 SW Tualatin Sherwood Rd, Bay #5, Sherwood, OR 97140
During business hours
Bring your receipt and vehicle
STEP 2: PROVIDE DOCUMENTATION
When contacting us, please have the following information ready:
- Photos or video of the issue – Visual documentation is very helpful
- Service date – From your receipt or confirmation
- Service name – Which service you had (e.g., “Interior Detail,” “Ceramic Coating”)
- Your contact information – Name, phone, email
- Brief description – What you noticed and when
The more details you provide, the faster we can assess and resolve your concern.
STEP 3: WE INSPECT YOUR VEHICLE
- We will schedule an inspection appointment within 24 business hours of your report
- The inspection is completely free
- We will assess whether the issue falls under warranty coverage
- No obligation or pressure – we’re here to help
STEP 4: WE RESOLVE IT
If the issue is covered by warranty, you have two options:
Option 1: Complimentary Correction Service
We provide free corrections at our facility or via mobile service (subject to availability). You choose when works best for you.
Option 2: Full Refund
We issue a full refund of your service cost. No questions asked. Refunds are processed within 5 business days.
You decide which resolution works best for your situation.
6. RESPONSE TIMELINE
We understand you want prompt resolution. Here’s what to expect:
| When | What Happens |
|---|---|
| Within 24 hours of your report | You contact us with issue details |
| Within 24 business hours | We respond and schedule your inspection |
| Within 5 business days | We complete the inspection and determine coverage |
| Within 5 business days of approval | We complete corrections or process your refund |
Our Commitment:
We will keep you informed throughout the process and respond promptly to your concerns.
7. RESOLUTION OPTIONS
For Approved Warranty Claims
When a warranty claim is approved, you choose the resolution:
Option A: Complimentary Corrections
- Free touch-ups or re-service of the affected area(s)
- Scheduled at your convenience
- At our facility OR mobile service (if available)
- Takes 1-2 business days typically
- No additional charge whatsoever
Option B: Full Refund
- Full refund of the service cost paid
- Issued within 5 business days of approval
- Refund to original payment method
- No questions asked
- No additional fees
What You Don’t Need to Do
- You do not need to pay for corrections
- You do not need to provide additional information (unless requested)
- You do not need to sign additional paperwork (unless required for refund processing)
- You do not need to return the vehicle if doing mobile corrections
8. SPECIAL WARRANTY TERMS
Ceramic Coating Services — Extended Warranty
Ceramic coating is a premium service with special warranty terms due to its complexity and longevity.
🛡️ Workmanship Warranty: 1 Year
- Covers application defects for a full year from service date
- Ensures proper bonding to the paint surface
- Covers uneven application or coverage gaps
- Covers coating delamination or peeling if caused by our workmanship
🛡️ Manufacturer Coverage: Varies by Product
- Additional protection from the coating manufacturer
- Specific terms depend on the ceramic coating product used
- See your ceramic coating documentation for manufacturer coverage details
📋 Maintenance Requirements
To maintain warranty coverage, you must:
- Follow post-service care instructions provided at time of service
- Avoid harsh or acidic chemical cleaners for first 7 days
- Use only approved maintenance products for ongoing care
- Keep vehicle garaged when possible (not mandatory)
- Schedule professional maintenance touch-ups as recommended
💡 What’s Covered Under Ceramic Warranty
- Uneven application or coverage gaps
- Coating peeling or delamination (caused by our workmanship)
- Workmanship-related application defects
- Manufacturing defects in the coating material
❌ What’s NOT Covered
- Damage from improper maintenance or unapproved products
- Scratches or swirl marks that occur during normal use
- Damage from accidents or misuse
- Failure to follow maintenance instructions
- Natural degradation over time (ceramic coatings do eventually wear)
See your ceramic coating documentation for complete terms.
9. FLEET & COMMERCIAL ACCOUNTS
If you operate a fleet or commercial business, we offer customized warranty terms.
Available Options:
- Extended coverage periods beyond 24 hours
- Custom warranty agreements tailored to your needs
- Priority scheduling for corrections
- Dedicated account management
- Volume discounts available
To Discuss Custom Terms:
📞 Phone: (503) 396-4066
📧 Email: service@cardetox-us.com
📍 Visit: 14420 SW Tualatin Sherwood Rd, Sherwood, OR 97140
We’re happy to develop warranty terms that work for your business.
10. LIMITATIONS & DISCLAIMER
Warranty Period & Applicability
This warranty applies to interior and exterior detailing services performed at our facility or through our mobile detailing service. The standard warranty period is 24 hours from service completion, except for ceramic coating services which have a 1-year workmanship warranty.
Limitation of Liability
Car Detox’s total liability for any warranty claim is limited to the cost of the original service. We will not be liable for incidental, consequential, or indirect damages.
Pre-Existing Conditions
We do not warranty damage that existed before your service unless it was specifically included in your service agreement.
Modifications to Warranty
Car Detox reserves the right to modify this warranty policy with 30 days written notice. Modified terms will not apply to services already completed.
Dispute Resolution
In the event of a dispute regarding warranty coverage:
- We will work with you in good faith to reach a fair resolution
- We will re-inspect your vehicle at no charge
- We will explain our findings in detail
- If unresolved, disputes will be handled per Oregon consumer protection laws
11. FREQUENTLY ASKED QUESTIONS
A: The 24-hour reporting window is firm, as it allows us to properly assess whether an issue is related to our work or from environmental exposure after the service. However, if you have a concern after the deadline, please contact us anyway. We’re happy to discuss your situation and may still be able to help you, though work may need to be charged as a separate service at our standard rates.
A: Our team inspects the vehicle to assess the cause of the issue.
We look at:
Whether the issue could reasonably be caused by our workmanship
Whether it’s a manufacturing defect in a product we used
Whether it could have resulted from use or environmental exposure after service
We’re fair in our assessment and always give customers the benefit of the doubt when the cause is unclear.
A: Yes! If your warranty claim is approved, you can choose either:
Complimentary correction service (we fix it free), OR
Full refund of the service cost
You decide which option works best for you. We’ll process refunds within 5 business days.
A: Your satisfaction matters to us.
If you disagree with our assessment:
We will re-inspect your vehicle at no charge
We will explain our findings in detail
We’re happy to discuss and reconsider
You can call our manager: (503) 396-4066
A: Your receipt shows the service completion time.
You have exactly 24 hours from that time to report an issue.
Example:
Service finished: 2:30 PM Monday
24-hour deadline: 2:30 PM Tuesday
Report by 2:30 PM Tuesday = Covered ✓
Report at 2:31 PM Tuesday = Outside window
A: Yes! The 24-hour warranty applies to all our services:
Interior detailing
Exterior detailing
Ceramic coating
Pet hair removal
Odor treatment
Mold treatment
Mobile detailing
Fleet detailing
And all other services
The only exception is ceramic coating, which has an extended 1-year workmanship warranty.
A: Incomplete cleaning means:
Areas we agreed to clean but didn’t clean
Visible dirt, dust, or residue in areas we cleaned
Pet hair we said we’d remove but is still present
Stains we said we’d treat but remain visible
We don’t claim perfection—tiny specks of dust are normal after service. But incomplete or missed areas are covered under warranty.
A: The warranty applies to issues with the service we provided. If we make a correction and it doesn’t fully satisfy you, we’re happy to try again at no charge. However, if the same issue recurs after multiple correction attempts, we’ll investigate the cause—it may be external factors beyond our control.
A: Environmental exposure (rain, dust, dirt) immediately after service is not covered by warranty.
However, we recommend:
Wait 24 hours before driving in rain (especially for ceramic coating)
Garage the vehicle if possible after service
Avoid automatic car washes for 48 hours
Follow post-service care instructions provided
A: No. Damage caused by pets, children, or other external factors after service is not covered. The warranty covers defects in our workmanship only. Our pet hair removal service is excellent, but if pets shed again after service, that’s new hair growth, not our responsibility.
A: We aim to make a decision within 5 business days of inspection. If we need additional information, we’ll contact you immediately. Once approved, corrections are typically completed or refunds issued within 5 business days.
12. CONTACT INFORMATION
For Warranty Claims or Questions:
📞 Phone: (503) 396-4066
Available: Monday-Saturday 9:00 AM to 4:00 PM
📧 Email: service@cardetox-us.com
Response time: Within 24 business hours
📍 Visit In Person:
14420 SW Tualatin Sherwood Rd, Bay #5
Sherwood, OR 97140
During business hours
ACKNOWLEDGMENT
By using Car Detox services, you acknowledge that you have read and understood this Service Warranty & Satisfaction Guarantee Policy. If you have questions about this policy, please contact us before or after your service.
Thank you for choosing Car Detox!
We’re committed to your satisfaction.
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